Parsons_FCU-2021_Annual_Report.pdf

M E M B E R T R U S T A N D S AT I S FAC T I O N

ƙ ČĺîŕŕĚŠijĿŠij îƙ ǨǦǨǧ Džîƙȡ ƙƎĚČĿǛČîŕŕNj ƑĚŕîƥĚē ƥū ƙƥîljǛŠij ƙĺūƑƥîijĚƙ îŠē ƐƭîŕĿƥNj ūlj ƙĚƑDŽĿČĚ îČƑūƙƙ ĚDŽĚƑNj ċƭƙĿŠĚƙƙ ƙĚijŞĚŠƥȡ ¡îƑƙūŠƙ GĚēĚƑîŕ ƑĚēĿƥ ÀŠĿūŠ ƙƥîNjĚē ūŠ ƥūƎ ūlj ƥĺĚ ČĺîƑƥƙ DžĺĚŠ Ŀƥ ČîŞĚ ƥū ŞĚŞċĚƑ ƙîƥĿƙljîČƥĿūŠ îŠē ČūŠǛēĚŠČĚȦ Our member survey responses stayed remarkably consistent throughout the year, delivering an impressive average customer satisfaction rate of 98%.* Our members routinely raved about the care and attention they received from our team members and communicated ƥĺĚĿƑ ČūŠǛēĚŠČĚ ĿŠ ƥĺĚ ƙŒĿŕŕ ŕĚDŽĚŕƙȡ ŒŠūDžȹĺūDž îŠē ČîƎîċĿŕĿƥĿĚƙ ūlj ƥĺĚ ƑĚƎƑĚƙĚŠƥîƥĿDŽĚƙ ƥĺĚNj ĿŠƥĚƑljîČĚē DžĿƥĺȦ Our success is determined by what our members have to say about us.

a better way of banking. Experience

*Monitored and reported by LiveSurvey

16 PARSONS FCU 2021 ANNUAL REPORT